JT3 Streetwear — Frequently Asked Questions (FAQ)
1. Do you offer returns or exchanges?
Because all JT3 Streetwear products are made to order, we do not offer returns or exchanges unless the item arrives damaged or incorrect.
If this happens, we’ll replace it at no additional cost.
2. What should I do if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or you received the wrong product, contact us within 7 days of delivery.
Please email support@jt3streetwear.com with:
- Your order number
- Photos of the issue
- A brief description of the problem
We will send a replacement or provide a refund.
3. How long does production take?
All items are custom‑made.
Production typically takes 2–7 business days before shipment.
4. How long does shipping take?
Shipping time begins after your order has been fulfilled.
Estimated delivery times:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Delivery may vary due to customs, postal delays, or seasonal demand.
5. How do I track my order?
Once your order ships, a tracking link will be emailed to you automatically.
Some regions or items may not include full tracking depending on the carrier.
6. Where do orders ship from?
We partner with several production facilities around the world.
Your order ships from the location best suited to deliver quickly to your address.
7. What if my package is lost or missing?
If your order seems delayed or missing:
- Check the shipping address in your confirmation email
- Check with your local post office
- Ask neighbors in case of misdelivery
Still missing? Contact us — we’ll help resolve the issue.
If the carrier confirms the package is lost, we will resend or refund your order.
8. Do you offer refunds?
Refunds are only issued if:
- The item is damaged or defective
- You received the wrong item
- The carrier confirms the package is lost
Refund requests must be made within 7 days of delivery.
9. What happens if I entered the wrong address at checkout?
If an incorrect address was provided:
- We cannot issue a refund
- If the package returns to us, we can reship it at your cost
Please double-check your address before placing your order.
10. Can I cancel my order?
Orders cannot be canceled once production begins.
Production usually starts within 12–24 hours of purchase.
11. Will my order arrive in multiple packages?
Yes, in some cases.
If your order includes multiple items or items produced at different locations, they may ship separately.
This is normal and helps ensure faster delivery.
12. Do you ship internationally?
Yes! We ship worldwide.
Please note: international customers may be responsible for customs fees, duties, or taxes depending on their country.
